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Trusted Advisory Network Meeting – 08 February 2024


This meeting is exclusive to Trusted Advisory Network members of The Institute.  Jo Causon, The Institute’s CEO,  will be hosting this 90 minute session alongside a senior leader from our TAN membership.

This meeting will focus on our latest Breakthrough Research on the ROI of Customer Service, which assesses the link between customer satisfaction and business performance.

We will open the meeting for an interactive discussion and encourage all members to attend and participate, as it is a great opportunity to share ideas, network with peers, and learn from business experienced professionals across-sectors.

If there is anything in particular you would like to cover, please let us know in advance and we will add it to the discussion points.


08.30     Welcome and objectives of session

08.40     Jo Causon opens the session with a presentation

09.10     Member insights by Lucinda Scott, Customer Service Director, first direct

09.30     Interactive discussion

10.00     Summary and close

*one individual per organisation please*



Thu 8th February 2024


08:30 - 10:00

Who Can Attend

TAN Members Only




The Institute of Customer Service
The Institute of Customer Service
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