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Trusted Advisory Network Meeting – 16 May 2024


This meeting is exclusive to Trusted Advisory Network members of The Institute.  Jo Causon, The Institute’s CEO,  will be hosting this 90 minute session alongside a senior leader from our TAN membership.

This meeting will focus on our upcoming Breakthrough Research on Equality, Diversity and Inclusion and Customer Service, which examines whether some people are at risk of being excluded or not receiving appropriate levels of service; how organisations’ EDI strategies have impacted their customer service; and identify what organisations should do to ensure all their customers receive appropriate service.

We will open the meeting for an interactive discussion and encourage all members to attend and participate, as it is a great opportunity to share ideas, network with peers, and learn from business experienced professionals across-sectors.

If there is anything in particular you would like to cover, please let us know in advance and we will add it to the discussion points.


08.30     Welcome and objectives of session

08.40     Jo Causon opens the session with a presentation

09.10     Member insights

09.30     Interactive discussion

10.00     Summary and close

*one individual per organisation please*


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Thu 16th May 2024


08:30 - 10:00

Who Can Attend

TAN Members Only




The Institute of Customer Service
The Institute of Customer Service
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