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UK Customer Satisfaction Awards 2021

There has never been a more important time to recognise successful outcomes from customer service strategies. The past year has been extraordinarily difficult for many organisations, but it has also given an opportunity to reflect and review.

Join us on 19 October to recognise organisations and individuals who have gone above and beyond during the past challenging months. Our UK Customer Satisfaction Awards recognise those who have implemented successful customer service strategies.

The awards ceremony takes place following The Institute’s industry-leading Annual Conference.


19.00 Pre-Dinner drinks reception with cash bar in Grand Ballroom & Harvester Suite

19.30 Call for Dinner

19.40 Welcome

19.50 Dinner

21.35 Awards commence

22.45pm Awards conclude

22.45pm Dancing to DJ


Tickets are now sold out, and have limited availability. If you would like to attend, please add your details to the waiting list below and we will try to accommodate.


Please note:

  • Finalists who are members receive one free place, finalists who are non-members receive one free place with purchase of one or more additional places.
  • An Awards table ticket is for 10 seats at the table, subject to government guidelines.¬†

Terms and Conditions:


Tue 19th October 2021


19:00 - 23:30

Who Can Attend

Open to Members & Non-Members


London Hilton on Park Lane
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