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Each week our CEO, Jo Causon, will interview a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Jo Moran, Head of Transformation at Marks & Spencer.

During the webinar, Jo Moran shared M&S’ biggest learnings during the current crisis, how they’ve been managing customer expectations, what ‘new’ services they will be taking forward and top tips for engaging staff.

 

The Institute of Customer Service

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