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Each week our CEO, Jo Causon, will interview a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Jo Moran, Head of Transformation at Marks & Spencer.

During the webinar, Jo Moran shared M&S’ biggest learnings during the current crisis, how they’ve been managing customer expectations, what ‘new’ services they will be taking forward and top tips for engaging staff.

 

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