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Each week our CEO, Jo Causon, will interview a business leader to discuss the challenges their organisation is facing. Jo’s first guest yesterday was Paul Harris, Executive Director of Customer Experience at Curo, a housing association in the South West of England.

During the webinar, Jo and Paul discussed the challenges Curo faced as a result of the crisis and how this has changed the way they work and serve their customers for the short and long-term.


The Institute of Customer Service

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