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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Louise Beardmore Customer Services Director at United Utilities.

Listen to Louise and Jo discuss lessons learnt through the new world of work, future innovations and the focus on social health and environment. Louise also shares how Business Benchmarking and ServiceMark accreditation help them identify improvement opportunities ?

The Institute of Customer Service

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