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We support journalists with high-quality insight and expert independent commentary on issues relating to the customer, and how business and public bodies serve theirs. Customer service is a key differentiator for high-performing organisations and, through our research, we have proved the long-term impact it has on financial performance.

How we can help

We work with journalists, editors and producers in many different ways – from providing comments or putting up spokespeople, to providing specific data cuts or graphs. We also contribute op-eds, essays and other opinion pieces from time to time.

If you have a question or request, please let us know, and we will do our best to help.

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