Find out how other members are making the most out of membership with The Institute. Please contact us if you would be interested in having your success story featured here. Success Story Categories AllUK Customer Satisfaction Index (6)TrainingMark (5)The Institute's Annual Conference (2)ServiceMark (22)ServiceFocus (15)ServCheck (6)Professional Qualifications (10)Professional Development (2)National Customer Service Week (7)Management Qualifications (6)Insight Consultancy (2)Customer Experience (7)Business benefits and ROI (14)Business Benchmarking (10)Benefits of Organisational Membership (24)About the Institute (4) Warming to the customer service agendaBased in Honiton, Devon, Nu-Heat is the UK’s largest supplier of designed underfloor heating systems. Nu-Heat designs bespoke systems for...Energising engagement and customer serviceAs ‘the power behind energy efficiencyÂť, IMServ provides energy data and metering services to a range of customers. It was...A customer service policyClaims Consortium specialise in claims for property damage from perils such as storm, flooding or fire. Integral to the group’s...Differentiating through customer serviceWith data privacy and protection an increasingly high profile issue, services for secure disposal of information are in high demand....VideoA qualified success for Legal & GeneralWhy customer service qualifications are important and how working with The Institute of Customer Service has helped the company improve...Customer service at the heart of learningLondon South Bank University, like many in the higher education sector, faces challenges with students now being paying customers. So...A watershed moment for customer serviceSome people say that things are often done a little differently north of the border, in Scotland. One such example...The customer service laboratoriesThe need for excellent customer service may not be the first thing that springs to mind when considering a science-based...Leaving a mark you can bank onIn the fiercely competitive banking industry, great customer service can be a key differentiator. And when you’re one of the...The British Council: delivering world-class service, worldwideHow can you ensure high quality, consistent service when you are dealing with millions of customers across 100 countries? The... 123…56Next â–¶ Share your experience with us!To share your success stories with us, please contact your Client Development Director or contact us directly. Get in touch Interested in becoming a member? Embed service throughout your organisation and enhance your business performance. Join today
Warming to the customer service agendaBased in Honiton, Devon, Nu-Heat is the UK’s largest supplier of designed underfloor heating systems. Nu-Heat designs bespoke systems for...
Energising engagement and customer serviceAs ‘the power behind energy efficiencyÂť, IMServ provides energy data and metering services to a range of customers. It was...
A customer service policyClaims Consortium specialise in claims for property damage from perils such as storm, flooding or fire. Integral to the group’s...
Differentiating through customer serviceWith data privacy and protection an increasingly high profile issue, services for secure disposal of information are in high demand....
VideoA qualified success for Legal & GeneralWhy customer service qualifications are important and how working with The Institute of Customer Service has helped the company improve...
Customer service at the heart of learningLondon South Bank University, like many in the higher education sector, faces challenges with students now being paying customers. So...
A watershed moment for customer serviceSome people say that things are often done a little differently north of the border, in Scotland. One such example...
The customer service laboratoriesThe need for excellent customer service may not be the first thing that springs to mind when considering a science-based...
Leaving a mark you can bank onIn the fiercely competitive banking industry, great customer service can be a key differentiator. And when you’re one of the...
The British Council: delivering world-class service, worldwideHow can you ensure high quality, consistent service when you are dealing with millions of customers across 100 countries? The...