Find out how other members are making the most out of membership with The Institute. Please contact us if you would be interested in having your success story featured here.
A customer service policy
Claims Consortium specialise in claims for property damage from perils such as storm, flooding or fire. Integral to the group’s...
Differentiating through customer service
With data privacy and protection an increasingly high profile issue, services for secure disposal of information are in high demand....
A qualified success for Legal & General
Why customer service qualifications are important and how working with The Institute of Customer Service has helped the company improve...
Customer service at the heart of learning
London South Bank University, like many in the higher education sector, faces challenges with students now being paying customers. So...
A watershed moment for customer service
Some people say that things are often done a little differently north of the border, in Scotland. One such example...
The customer service laboratories
The need for excellent customer service may not be the first thing that springs to mind when considering a science-based...
Leaving a mark you can bank on
In the fiercely competitive banking industry, great customer service can be a key differentiator. And when you’re one of the...
The British Council: delivering world-class service, worldwide
How can you ensure high quality, consistent service when you are dealing with millions of customers across 100 countries? The...
How one week helped BMW and MINI spread premium customer service
When BMW Group used National Customer Service Week to spread its service culture across 153 retail sites, the results took...
Reaching for better customer service
Openreach has longstanding membership of the Institute through BT Group. Having entered “ and won “ an award in the...