Find out how other members are making the most out of membership with The Institute. Please contact us if you would be interested in having your success story featured here. Success Story Categories AllUK Customer Satisfaction Index (6)TrainingMark (5)The Institute's Annual Conference (2)ServiceMark (21)ServiceFocus (15)ServCheck (6)Professional Qualifications (10)Professional Development (2)National Customer Service Week (7)Management Qualifications (6)Insight Consultancy (2)Customer Experience (7)Business benefits and ROI (14)Business Benchmarking (10)Benefits of Organisational Membership (24)About the Institute (4) Reaching for better customer serviceOpenreach has longstanding membership of the Institute through BT Group. Having entered โ and won โ an award in the...Motability: from excellent to outstandingMotability provides cars, Wheelchair Accessible Vehicles, scooters and powered wheelchairs to some 640,000 people โ and has arguably the highest...A new look for customer serviceNew Look were trying to find ways to boost sales and increase employee engagement. They turned to the Institute for...It’s not just customer service; it’s M&S customer serviceMarks & Spencer aims to be synonymous with the highest standards of customer service, 365 days a year. National Customer...VideoRaising a glass to customer service at Laithwaites WineHow Laithwaites Wine secured a return on investment from customer service training and skills development. 123โฆ56Next โถ Share your experience with us!To share your success stories with us, please contact your Client Development Director or contact us directly. Get in touch Interested in becoming a member? Embed service throughout your organisation and enhance your business performance. Join today
Reaching for better customer serviceOpenreach has longstanding membership of the Institute through BT Group. Having entered โ and won โ an award in the...
Motability: from excellent to outstandingMotability provides cars, Wheelchair Accessible Vehicles, scooters and powered wheelchairs to some 640,000 people โ and has arguably the highest...
A new look for customer serviceNew Look were trying to find ways to boost sales and increase employee engagement. They turned to the Institute for...
It’s not just customer service; it’s M&S customer serviceMarks & Spencer aims to be synonymous with the highest standards of customer service, 365 days a year. National Customer...
VideoRaising a glass to customer service at Laithwaites WineHow Laithwaites Wine secured a return on investment from customer service training and skills development.