Find out how other members are making the most out of membership with The Institute. Please contact us if you would be interested in having your success story featured here.
Reaching for better customer service
Openreach has longstanding membership of the Institute through BT Group. Having entered โ and won โ an award in the...
Motability: from excellent to outstanding
Motability provides cars, Wheelchair Accessible Vehicles, scooters and powered wheelchairs to some 640,000 people โ and has arguably the highest...
A new look for customer service
New Look were trying to find ways to boost sales and increase employee engagement. They turned to the Institute for...
It’s not just customer service; it’s M&S customer service
Marks & Spencer aims to be synonymous with the highest standards of customer service, 365 days a year. National Customer...
Raising a glass to customer service at Laithwaites Wine
How Laithwaites Wine secured a return on investment from customer service training and skills development.