Consumers want businesses to help them be more environmentally-friendly
"Businesses that fail to bring greener products and services to market could see sales decline over the next five years." Read the full article in Talking Retail:
Covid-19 and the changing psychology of the customer experience
"With everything the past year or so has thrown at us, it is hard to overplay the impact it has had on the nation's psyche. Many of the changes caused by the pandemic were quick-fix, temporary measures which we…
Webinar: Head to Head with Elliot Shaw (Highways England)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Elliot Shaw, Director of Strategy and Planning at Highways England. Listen to Elliot and Jo discuss how…
Message from our CEO: What’s in store for the coming months
Watch our CEO, Jo Causon, share our priorities for the next few months and how we are helping you navigate the new post-pandemic world ? Quick links: Virtual training sessions Annual General Meeting (AGM) Research Hub Annual Conference UK Customer…
Rail shake-up offers lessons to put all organisations on the right track
By Jo Causon, CEO, The Institute of Customer Service The announcement of the government’s plan for a new state-owned body, Great British Railways (GBR), that will manage many aspects of rail travel was the result of a long-running review, but…
Webinar: Head to Head with Ant Middle (Ageas)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Ant Middle, CEO of Ageas. Watch Ant and Jo discuss how Ageas stays focused and their vision…
Webinar: Head to Head with Aimie Chapple (Capita Experience)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Aimie Chapple, Executive Officer at Capita Experience. Watch Aimie and Jo discuss how technology enables organisations to…
Webinar: Head to Head with Ian Cain (SES Water)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Ian Cain, Chief Executive Officer at SES Water. Watch Ian and Jo discuss how SES has been…
Webinar: Head to Head with Joanna Farrell (General Medical Council)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Joanna Farrell, Assistant Director, Investigations, Fitness to Practise Directorate at the General Medical Council (GMC). Watch Joanna…
How to keep your customer engaged and satisfied?
Watch Simon Johnson, General Manager UK&I, Freshworks and our CEO, Jo Causon, discuss the leading and lagging indicators of successful customer engagement and what organisations need to do to get customer engagement right in 2021 and beyond.