Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Richard Pash, Director of UK Marketing, Zurich. Watch Richard and Jo discuss practical top tips on helping…
By Jo Causon, CEO, The Institute of Customer Service Nearly every business works with a range of suppliers on whom they depend for materials, products or services and the recent months have brought this into even sharper relief! Effective procurement…
On the 24th September, we launched our latest Breakthrough Research*: The Procurement Partnership – Developing relationships to deliver excellent customer service though procurement. The key purpose of the research is to identify best practice in procurement of services and capabilities…
In the last few months, we have been inviting our members and wider network to share examples of great and inspiring customer service against the odds. Your Homes Newcastle(YHN) has submitted a collection of inspiring stories showcasing these examples of…
In the last few months, we have been inviting our members and wider network to share examples of great and inspiring customer service against the odds. Aster has shared their inspiring story showcasing an example of service being delivered differently…
In the last few months, we have been inviting our members and wider network to share examples of great and inspiring customer service against the odds. Boots UK has submitted a collection of inspiring stories showcasing these examples of really…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Alison Jaap, Customer Director at first direct. Watch Alison and Jo discuss how first direct strikes the…
By Jo Causon, CEO, The Institute of Customer Service It certainly feels that we are at an interesting juncture right now. We are out of the crisis phase of Covid-19 and into a second, different phase. But we are by…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Dr Peter Carter OBE. Listen to Peter and Jo discuss leadership lessons learnt during the pandemic crisis…
Listen to Jo discuss why we are calling on the Government for a change to the law to protect customer service professionals against physical or verbal abuse. This should include not only shop workers, but all customer service workers from…