Bridging the customer service skills gap for prosperity
The Autumn Statement underlined the importance of tackling youth unemployment in order to enhance UK competitiveness
Post-election: focusing politicians on customer service
The election campaign has shown many themes across the parties that are very revealing of politicians thinking when it comes to customer service
Jo Causon looks at some of the trends emerging in 2015
Key trends that had started to emerge in 2014 and how we believed they will develop throughout 2015.
Putting an All-Party focus on Customer Service in the Utility sector
The All Party Parliamentary Group on Customer Service was founded in July 2014 with an aim to raise awareness and understanding of customer service amongst parliamentarians and establish a dialogue with UK organisations across all sectors.
Bringing complaints into focus with a series of masterclasses
The UK Customer Satisfaction Index (UKCSI) shows that customer satisfaction has fallen nationally for the second consecutive year, from 77.9 in July 2013 to 76.3 in July 2014 and is now at its lowest point since 2011.
Creating a sustainable future: The relationship economy
Customer expectations are certainly continuing to rise and their needs are evolving more rapidly, with convenience, ease of doing business and speed seen as particularly important.
How do you make sure customer service helps your business?
With UK Customer Satisfaction at it's lowest point since 2011 what can you do to make sure customer service helps your business to succeed?
What is Customer Service?
Simply put, customer service is the sum total of what an organisation does to meet customer expectations and achieve customer satisfaction.
How to implement efficient complaint handling?
Institute of Customer Service response to the Public Administration Select Committee 'More complaints please!' report
Budget 2014: Focus on customer service is central to business competitiveness and growth
The Chancellor George Osborne delivered his Budget Statement to Parliament this week and announced a number of measures to boost business and economic growth.