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Customer Focus Magazine
In this edition on Emloyee Engagement and Retention, we dive into key strategies for retaining top talent, fostering engagement, and building a service culture that drives long-term success. Our May 2025 magazine features:
- Dame Irene Hays, Owner and Chair of Hays Travel
- Michelle West-Wiggins, Customer Experience Director at Cirencester Friendly Society
- Conor Rand, Labour MP for Altrincham and Sale West
- Craig Elvin, Executive Search Consultant and Director at Executive Heads
- Mia Manson-Bishop, Customer Experience and Membership Director at David Lloyd Clubs.
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All-Party Parliamentary Group
We are the secretariat for the All-Party Parliamentary Group (APPG) on Customer Service, which is run by and for Members of the Commons and Lords. We invite expert speakers and…
Public Affairs
As the professional body for customer service, we work to ensure parliamentarians, policymakers and regulators recognise the vital importance of customer service in boosting the UK economy. We work to…
Speaking Engagements
Our CEO, Jo Causon, is regularly invited to give keynote speeches at conferences. Jo is an experienced and passionate speaker on the vital importance of customer service for organisations and…
Press Office
We support journalists with high-quality insight and expert independent commentary on issues relating to the customer, and how business and public bodies serve theirs. Customer service is a key differentiator…
Media & Public Affairs
We improve understanding of the importance of customer service and how it impacts business performance. We work with broadcast and broadsheet media, the business press and trade titles who want…
TrainingMark
Accreditation demonstrates that your training courses meet national standards for customer service, as independently recognised by the Institute of Customer Service As with all accreditations from the Institute, we conduct…