SWR strike set to cause Christmas chaos
The planned strike for much of December will lead to travel upheaval for passengers
Fake Amazon reviews risk misleading consumers
Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews
The rising cost of a poor people strategy
We find issues all along the recruitment-retention-development continuum. Each element is equally important for a rounded people strategy, but recruitment issues are perhaps the biggest concern.
BT back on the high street with customer service also returning to the UK
Company to co-brand stores with EE and repatriate support centres
New Virgin Atlantic Airbus hits luxury heights
The new Airbus A350-1000 features an interior revamp and several innovative customer-friendly features
Harnessing the Power of Customer Service
Kendal Morris, General Manager Customer & Social Delivery at SP Energy Networks, describes how their membership with The Institute of Customer Service helped the organisation create a culture shift that enhanced customer service levels.
Nestle launches range of luxury KitKats
Customers will be able to choose made-to-order bars available in 1,500 possible flavour combinations
Video: Landmark on membership and The Academy
Head of Client Services at Landmark, Abby Gollicker talks passionately about their approach to customer service and the part The Institute plays in helping them set the standard.
Supermarket chains found to mislead customers into spending more money
An investigation by Which? has revealed some of the UK's leading supermarket chains have been offering misleading deals that in fact mean customers spend more money, not less
£228 million worth of products left at click-and-collect points due to understaffing
Poor experiences at in-store click-and-collect points are leaving the high street out of pocket