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Inspiring a Service Nation, Powering the Future. We are the independent professional membership body for customer service, working across all sectors to drive business performance through service excellence.

Now is the time for leaders to take stock of learnings from the COVID-19 crisis

Now is the time for leaders to take stock of learnings from the COVID-19 crisis

As the lockdown continues, tensions will inevitably rise - and a shift in the public mood does seem likely. Businesses should be prepared to navigate the challenges of the next few months in the face of increasing pressure from both customers and employees – and effective service will be vital to ensure they remain committed and loyal when we move past the pandemic.

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We exist to improve your business performance by improving your customer experience. By working with business, the public sector and the Government, we are positioning the UK as world leaders…

Top tips for maintaining great service in challenging times

Top tips for maintaining great service in challenging times

Due to the COVID-19 crisis, many traditional ways of working are no longer viable. A new normal is being established - and we are all grappling with the challenges and opportunities it presents. We reached out to our network of Vice Presidents - business leaders from across the UK in a range of sectors for their top tips on maintaining great service through these challenging times.
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