The Institute of Customer Service Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. The event draws hundreds of service professionals and…
By Jo Causon, CEO, The Institute of Customer Service As we swiftly approach the end of a year that many will be keen to forget, Iāve been giving pause to…
It has now been four months since we launched our Service with Respect campaign in response to the worrying increase of hostility being faced by customer-facing staff throughout the Covid-19…
By Jo Causon, CEO, The Institute of Customer Service In a move that felt almost inevitable, we now find ourselves back in a series of lockdown measures across the UK…
By Jo Causon, CEO, The Institute of Customer Service The latest phase of the Covid-19 pandemic has brought with it a fresh wave of uncertainty. Businesses across the country are…
LBC ran a special report week on the Together Against Hate campaign, spearheaded by Nationwide. The week of special features looked at the impact of abuse towards customer-facing staff, and…
The APPG was attended by: Chris Evans MP, Chair Philip Davies MP, Co-Chair Liz Twist MP (Labour) (Blaydon) Steven Bonnar MP (SNP) (Coatbridge, Chryston and Bellshill) Rachel Hopkins MP (Labour)…
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For NCSW's Thursday theme of Strategy and Leadership we asked some of our Vice Presidents, to record their leadership insights to share with you...
For Wednesday's Recognition theme in National Customer Service Week, our CEO Jo Causon held a practical session with Fran Rea, Director of Customer Service & Service Delivery at NewDay; Kathryn…