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Why future service winners have to be innovators – Interview with Mark Gait, O2

Extract from Customer Focus Magazine: Issue 28 (Jan 2020) The higher you climb, the further you have to fall. Mark Gait talks to Customer Focus about how the best way to fight…

Lloyds introduces highest overdraft rate to date

The new overdraft rate of up to 49.9% will affect customers with poor credit scores

How TrainingMark helped improve Pension Protection Fund’s customer experience and business performance

Watch Trevor Davis, Deputy Head of Operations, describe how Pension Protection Fund’s training programme, accredited by The Institute, has equipped their employees with the right knowledge and skills to encourage customer service excellence.

Santander customers faced with interest rate slash

The changes, which will be introduced in May, will also see cashback capped

Burger King grilled over new plant-based burger

The fast food outlet's Rebel Whopper burger isn't suitable for vegetarians or vegans

Video: Bobst on creating a customer-centric culture

Alan Letford, Head of Customer Care, shares his experience of using Business Benchmarking to identify key areas for improvement and embed a culture of excellent customer service at Bobst.

Consumers warned over fire hazard Christmas tree lights bought online

The majority of products bought online failed compliance checks

SWR strike set to cause Christmas chaos

The planned strike for much of December will lead to travel upheaval for passengers

Fake Amazon reviews risk misleading consumers

Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews

The rising cost of a poor people strategy

We find issues all along the recruitment-retention-development continuum. Each element is equally important for a rounded people strategy, but recruitment issues are perhaps the biggest concern.

Search results for: "head to head"

Why future service winners have to be innovators – Interview with Mark Gait, O2

Lloyds introduces highest overdraft rate to date

How TrainingMark helped improve Pension Protection Fund’s customer experience and business performance

Santander customers faced with interest rate slash

Burger King grilled over new plant-based burger

Video: Bobst on creating a customer-centric culture

Consumers warned over fire hazard Christmas tree lights bought online

SWR strike set to cause Christmas chaos

Fake Amazon reviews risk misleading consumers

The rising cost of a poor people strategy

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