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Comments Policy

While disagreement is absolutely fine, we may remove comments for the following reasons: use of abusive and/or offensive language use of defamatory remarks simply criticising a company. The Institute is…

Privacy Policy

What is a privacy and electronic communications policy and why is it needed? A privacy policy is needed to ensure organisations and individuals who interact with The Institute of Customer…

Terms And Conditions

Use of this Website By using this website, you agree to be bound by these terms and conditions and all applicable laws. Intellectual Property Rights All copyright and other intellectual…

All-Party Parliamentary Group

We are the secretariat for the All-Party Parliamentary Group (APPG) on Customer Service, which is run by and for Members of the Commons and Lords. We invite expert speakers and…

Public Affairs

Public Affairs

As the professional body for customer service, we work to ensure parliamentarians, policymakers and regulators recognise the vital importance of customer service in boosting the UK economy. We work to…

Speaking Engagements

Speaking Engagements

Our CEO, Jo Causon, is regularly invited to give keynote speeches at conferences. Jo is an experienced and passionate speaker on the vital importance of customer service for organisations and…

Press Office

We support journalists with high-quality insight and expert independent commentary on issues relating to the customer, and how business and public bodies serve theirs. Customer service is a key differentiator…

Media & Public Affairs

We improve understanding of the importance of customer service and how it impacts business performance. We work with broadcast and broadsheet media, the business press and trade titles who want…

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