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Let’s think creatively about our high streets

Let’s think creatively about our high streets

It has been over a month since non-essential outlets across the country were finally allowed to open their doors. Yet, as consumers tentatively emerge from lockdown, it is evident that…

Service with Respect

Service with Respect

With around 60% of the UK’s workforce working in customer-facing roles, mounting abuse is impacting staff across every sector – from retail to public services, and from financial institutions to…

 UKCSI July 2020 Launch Webinar

UKCSI July 2020 Launch Webinar

Hear Jo Causon, CEO of The Institute and Brian Weston, Head of Research & Insight discuss the latest UKCSI results and take a range of questions from members.

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