Kendal Morris, General Manager Customer & Social Delivery at SP Energy Networks, describes how their membership with The Institute of Customer Service helped the organisation create a culture shift that enhanced customer service levels.
Head of Client Services at Landmark, Abby Gollicker talks passionately about their approach to customer service and the part The Institute plays in helping them set the standard.
An investigation by Which? has revealed some of the UK's leading supermarket chains have been offering misleading deals that in fact mean customers spend more money, not less