Events
There are always new events and webinars coming up. Some are open to the wider world, business leaders and customer service professionals, but most are exclusive to our members. Another…
There are always new events and webinars coming up. Some are open to the wider world, business leaders and customer service professionals, but most are exclusive to our members. Another…
Our Research shows that a sustained improvement in customer satisfaction will provide a £33bn per year productivity boost to the UK economy. To achieve this and make the UK a…
Below are some of the articles and research pieces we think you might like. Sign up for our updates to get the latest in your inbox each week.
Some are open to the wider world, business leaders and customer service professionals, but most are exclusive to our members. Another great reason to join.
Access insight and knowledge pieces. These are a mix of open resources and some accessible to members only
Types of Individual Membership We offer different types of membership to suit your current professional experience, qualifications and needs. Foundation Professional (PMICS) Specialist (SMICS) Management (MMICS) Companion (CMICS) We also…
Acting as a critical friend and trusted advisor , this requires a two-way commitment in our relationship with our members. Our Principles and Promises give you an overview of what…