Breakthrough Research

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  Handle with care: an analysis and toolkit to improve complaint handling (July 2012)

  £500.00
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  Full Report – Return on investment in customer service: the bottom line report (2011)

  £500.00
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  Executive Summary – Return on investment in customer service: the bottom line report (2011)

  £500.00
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  Agility in Services – Capabilities for Difficult Times (2009)

  £500.00
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  “It’s a culture thing” The challenge of change – customer service in local government (2009)

  £500.00
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  World-class customer service: The what, the why, the how (2008)

  £500.00
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  Making it Count: customer satisfaction in the charity sector (2017)

  £500.00
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  ICS/TMI National Complaints Culture Survey 2006

  £500.00
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  Excellence in Managing the Business-to-Business Customer Relationship (2006)

  £500.00
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  Service Technologies: Developing strategies (2006)

  £500.00
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  Customer priorities: what customers really want (2006)

  £500.00
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  Rewarding Customer Service: Using reward and recognition to deliver your customer service strategy (2005)

  £500.00