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Becoming a customer of choice (2010)
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25.00
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Managing and delivering world-class services: the value of customer service skills (2010)
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Diversity and ethnicity – demands placed by diverse customers (e.g. race, disability, language) (2010)
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50.00
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Consumer Channel Choice (2010)
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The service profit model – what happens to service when price becomes the most important factor? (2010)
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Customers and Customer Service in the Future: Global Customer Service (2010)
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25.00
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Consumer ethics – a moving target (2010)
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25.00
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UK versus US: reality and myth in customer service standards in these countries (2010)
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25.00
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World-class Service (2010)
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25.00
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Managing a multi-generational workforce (2010)
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50.00
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Outsourcing (2010)
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50.00
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Customers and customer service in the future: The generation gap (2010)
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25.00
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