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Structures for Success: How models of business ownership influence customer service

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£500.00

This report examines five key business models: PLC, private, partnership, mutual and franchise.

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Description

This report examines five key business models: PLC, private, partnership, mutual and franchise. Drawing on interviews with business leaders, it assesses the strengths and weaknesses of these models in terms of customer service strategy and delivery. The report provides advice for organisations across all models on addressing potential weaknesses and learning from the service strengths of other models.

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