The Power of Service: How Utilities can improve customer focus and business performanceRated 0 out of 5 (be the first to review)£500.00The Power of Service examines the state of customer service in the Utilities sector. The Power of Service: How Utilities can improve customer focus and business performance quantity Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. Category: Breakthrough ResearchShare Twitter Facebook LinkedIn Email Description Reviews (0) DescriptionThe Power of Service examines the state of customer service in the Utilities sector and provides organisations with a framework for achieving customer service excellence. It shows how a focus on customers enables energy and water organisations to address the challenges and opportunities facing the sector, including re-establishing trust and developing the potential for new services enabled by technology. It includes the results of a survey focused on Utilities account switching, showing the importance of customer service in customers’ decisions to change energy supplier. ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.