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The Power of Service: How Utilities can improve customer focus and business performance

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£500.00

The Power of Service examines the state of customer service in the Utilities sector.

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Description

The Power of Service examines the state of customer service in the Utilities sector and provides organisations with a framework for achieving customer service excellence. It shows how a focus on customers enables energy and water organisations to address the challenges and opportunities facing the sector, including re-establishing trust and developing the potential for new services enabled by technology. It includes the results of a survey focused on Utilities account switching, showing the importance of customer service in customers’ decisions to change energy supplier.

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