Trusting the Internet: Developing an eService Strategy (2001)Rated 0 out of 5 (be the first to review)£0.00The research project was sponsored by Anglian Water, The Post Office, Thames Water and Ventura. Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.You must have an account in order to download this item. Please Log in or Register Category: Breakthrough ResearchShare Twitter Facebook LinkedIn Email Description Reviews (0) DescriptionPublished 2001.Written in association with the London Business School, this report provides a blueprint for delivering service excellence on the web. Ten key steps are identified to help organisations develop effective eService strategies to provide added-value services to Internet customers. The report offers guidelines on creating an effective eService strategy and suggests key performance indicators to monitor progress. ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.