Emerging Skills for a Changing Economy (2001)Rated 0 out of 5 (be the first to review)£0.00Written in association with the Centre for Organisational Effectiveness at the University of Bournemouth Business School, this report examines longer term trends in customer expectations and customer service, and the implications for the roles and capabilities of those employed primarily to deliver customer service. Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard.You must have an account in order to download this item. Please Log in or Register Category: Breakthrough ResearchShare Twitter Facebook LinkedIn Email Description Reviews (0) DescriptionHow will customer service change over the next decade? What skills will people in customer service roles need to do their jobs well? What impact will technology have in helping them to satisfy customers? These are some of the key issues covered in this report which is based on a study of longer term trends in customer expectations and customer service ? and the implications for the roles and capabilities of customer service staff. ReviewsThere are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.