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UKCSI Banks & Building Societies Sector – Jan 2021


Customer satisfaction in the Banks and Building Societies sector is 78.3 (out of 100), 1.2 points lower than a year ago

Banks and Building Societies is 1.5 points above the UK all-sector average (76.8) but is one of 3 sectors (the others are Tourism and Transport) which have fallen by at least 1 point compared to January 2020. Banks & Building Societies is the 6th highest rated of the 13 UKCSI sectors for customer satisfaction.

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Drawing its data from 3,000 individual customer experiences, the latest UKCSI Banks & Building Societies Sector Report provides a strategic overview of the sector’s performance in the UK as a whole and for individual organisations within the sector.

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