Work with a Purpose – Building a shared vision of the future
£650.00
This research looks beyond the Covid-19 crisis to examine how work culture, environment and practices – particularly in a customer service context – could change in the next 5 years.
The research highlights the key issues organisations need to address to meet commercial and customer experience objectives and provide meaningful work for employees.
? Download the research report to discover the changing world of work
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Description
Key themes of the research include:
- The impact of Covid-19 and learnings for organisational culture and practice
- The evolving skills and capabilities organisations need to deliver customer experience
- Customers’ attitudes to digitisation and artificial intelligence
- The growing prominence of the Environmental, Social and Governance (ESG) agenda
- The 10 key factors organisations will need to address
- Work culture, environment and practices in the next 5 years
