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Work with a Purpose – Building a shared vision of the future


This research looks beyond the Covid-19 crisis to examine how work culture, environment and practices – particularly in a customer service context – could change in the next 5 years.

The research highlights the key issues organisations need to address to meet commercial and customer experience objectives and provide meaningful work for employees.

? Download the research report to discover the changing world of work

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Key themes of the research include:

  • The impact of Covid-19 and learnings for organisational culture and practice
  • The evolving skills and capabilities organisations need to deliver customer experience
  • Customers’ attitudes to digitisation and artificial intelligence
  • The growing prominence of the Environmental, Social  and Governance (ESG) agenda
  • The 10 key factors organisations will need to address
  • Work culture, environment and practices in the next 5 years

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