Productivity UK: Generating sustainable value from service Executive Summary

Executive summary of The Institute's latest breakthrough research, published today, examines the perspectives of senior managers, employees and customers on productivity in a service context.

The research looks at how organisations have sought to improve both their productivity and customer satisfaction, and recommends a framework to enable organisations to improve and measure their performance.

Productivity UK: Generating sustainable value from service Executive Summary

The research looks at how organisations improve productivity and customer satisfaction, and recommends how to improve and measure performance

Last updated: November 2018

Format: PDF



With almost 80% of UK GDP generated by the service sector, there is an urgent need to define, develop and measure productivity in a service context. This is an executive summary only. The full report can be found here

The Institute's latest breakthrough research, published today, examines the perspectives of senior managers, employees and customers on productivity in a service context.

The research looks at how organisations have sought to improve both their productivity and customer satisfaction, and recommends a framework to enable organisations to improve and measure their performance.