The Heart of Artificial Intelligence: Enabling the future of customer experience

Breakthrough research sponsored by Capita Customer Management, Centrica, O2, and UK Power Networks that examines artificial intelligence from the perspectives of organisations, customers and employees.

Member Discount Available -

The Heart of Artificial Intelligence: Enabling the future of customer experience

Last updated: July 2018

Format: PDF

Price: £500.00 (excluding VAT)

The Institute’s research examines how artificial intelligence is shaping customer experience from the perspectives of organisations, customers and employees.

It explores customers’ and employees’ attitudes towards artificial intelligence and identifies 10 key enablers for successful deployment of AI by organisations, in a customer service context.