Vice President Archives ⋆ Page 2 of 4 ⋆ Institute of Customer Service

Ant Middle

Chief Executive Officer, Ageas UK

Ant Middle was appointed Chief Executive of Ageas UK in June 2020. He has responsibility for Ageas' multi-channel, multi-product Non-Life…

Former Managing Director for Marketing & Digital, Direct Line

Mark Evans is the Managing Director, Marketing & Digital at Direct Line Group

Business Customer Service Director in Openreach

Carla Thomas is the Business Customer Service Director within Openreach.

Non Executive Director at Mears Group

Angela is a Non Executive Director at Mears Group.

Vice President Care, OVO Energy

Alison Jaap, Customer Care Director for OVO Energy

UK Chief Customer Officer at Zurich

Richard Pash, Chief Customer Officer at Zurich

Former Customer Experience Director at John Lewis

Peter Cross, Former Customer Experience Director at John Lewis.

Former Director at Virgin Media O2

Former Director of Customer Service of VM02

Operations Director at Laithwaites

Martyn is the Operations Director at Laithwaites

Former Managing Director at Capita's Insurance Services Division

Nigel is Former Managing Director at Capita's Insurance Services Division.

Executive Director Customer Experience at Curo Group

Paul Harris is Executive Director Customer Experience at Curo Group

Chief Operating Officer at Scottish Water

Peter Farrer - Chief Operating Officer Scottish Water