Vice President Archives ⋆ Page 2 of 4 ⋆ Institute of Customer Service

Heather Smith

Chief Executive Officer, AXA Health

Heather Smith, Chief Executive Officer, AXA Health

Vice President Care, OVO Energy

Alison Jaap, Customer Care Director for OVO Energy

UK Chief Customer Officer at Zurich

Richard Pash, Chief Customer Officer at Zurich

Former Customer Experience Director at John Lewis

Peter Cross, Former Customer Experience Director at John Lewis.

CEO at United Utilities

CEO of United Utilities

Former Director at Virgin Media O2

Former Director of Customer Service of VM02

Operations Director at Laithwaites

Martyn is the Operations Director at Laithwaites

Former Managing Director at Capita's Insurance Services Division

Nigel is Former Managing Director at Capita's Insurance Services Division.

Executive Director Customer Experience at Curo Group

Paul Harris is Executive Director Customer Experience at Curo Group

Chief Operating Officer at Scottish Water

Peter Farrer - Chief Operating Officer Scottish Water

Former GI Strategy and Transformation Director, LV=

Peter is General Insurance Executive Strategy Director at LV= GI

CEO of coeo

Phil McGilvray is the CEO of coeo.