Training
Professionalise your service offering with our high-quality training programmes, available exclusively to our organisational members. Choose from our comprehensive suite of workshops and courses, or we can develop new content…
Be bold and brave – Interview with Atif Rashid, Concentrix
Extract from Customer Focus Magazine: Issue 42 (Sept 2024) When in February the customer experience industry heard claims that the use of artificial intelligence (AI) was doing the equivalent work…
Dame Alison Rose, DBE
Alison is the former CEO of NatWest Group
Hannah Gibson
Hannah is the Chief Executive Officer of Ocado Retail, a joint venture between Marks and Spencer and Ocado Group that provides industry-leading service in online grocery delivery. She has worked…
Boosting productivity will be key to capitalising on the green shoots of economic recovery
The economic mood across the UK should be a more positive one, with last week’s data showing several improvements in many key areas of the economy. As I discussed on Wake…
Taking a break? Holidays are good for you and your work performance
August is the peak holiday month when traditionally things slow down a little at work. More people are away and there are fewer meetings - making it a good time…
Top Tips on Writing Winning Awards Entries – Webinar
Looking for an opportunity to recognise your outstanding customer satisfaction efforts? Join us for an insightful webinar that will equip you with the knowledge and inspiration you need to…
The role of service in navigating the winds of change
While last week felt like an apt moment to reflect on the sentiments of respect and service, the mood this week is very much focused on action and delivery. The King’s…
Courses
We provide high-quality learning opportunities for our members. We offer a variety of scheduled courses throughout the year, from half-day workshops to comprehensive three-day certificate programs. These courses are available…
UKCSI Open Webinar July 2024
We recently hosted our July 2024 UKCSI open launch webinar, accessible to both members and non-members. Our CEO, Jo Causon, and the Institute’s Head of Research and Insight, Brian Weston,…