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Undergoing ServiceMark accreditation is an opportunity for organisations – of all sizes and sectors – to demonstrate the high quality of their customer service both internally and externally.

Terri Wollard, Head of Special Projects and Training at Cosmos and Avalon Waterways, talked about how her organisation started the ServiceMark journey and how the accreditation not only validates their commitment to high levels of customer service, but also how it helps support a customer-focused culture within the organisation.

Watch the full session below:

Find out more about ServiceMark





The Institute of Customer Service

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