Let’s see some true service leadership
We often talk about the UK as a 'Service Nation', but what do we mean by this? For me, it is a way of encapsulating the world we want to…
Breakthrough Research: Governance and the Voice of the Customer
Join us at the online, member-only launch of The Institute’s latest Breakthrough Research: Governance and the Voice of the Customer. Corporate governance is under the spotlight as never before amidst…
Combining artificial and human intelligence to power growth
Just two weeks ago, the Prime Minister held a roundtable meeting with leading CEOs in AI, including Google DeepMind, and Anthropic. It follows establishment of the new Department for Science,…
Assessor Skills & Development Forum (21 Mar 2024)
The Assessor Forum is a members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute…
Assessor Skills & Development Forum (28 Nov 2023)
The Assessor Forum is a members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute…
Assessor Skills & Development Forum (14 Sept 2023)
The Assessor Forum is a members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute…
QPM Networking Forum (21 March 2024)
The Qualifications Programme Manager Networking Forum is a virtual members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members…
QPM Networking Forum (14 Sept 2023)
The Qualifications Programme Manager Networking Forum is a virtual members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members…
UKCSI Launch: Member-exclusive webinar (11 Jul 2023)
Join us for the Member-only launch webinar of the latest UK Customer Satisfaction Index (UKCSI), where we will share the highlights and analysis of the current state of customer…
Annual Conference 2024 – The Service Nation: Building a Thriving Future
Our Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK. It attracts the biggest speakers from a range of industries. It is…