Due to high demand, we have added an additional session for Friday 15 October on Handling Challenging Interactions with Confidence. Handling and diffusing a heated situation takes skill and high…
By Jo Causon, CEO, The Institute of Customer Service Given the external agenda of the past week, from fuel and skills shortages to rising energy prices, it is all too…
A big THANK YOU to everyone who shared their NCSW activities and interactions with us across the week. We thoroughly enjoyed seeing your efforts shared on social media and emails,…
We launched our latest Breakthrough Research Launch on 29 September 2021 on Work with a Purpose – Building a shared vision of the future. The Institute's CEO, Jo Causon and…
By Jo Causon, CEO, The Institute of Customer Service The turbulence of the past 18 months has placed us all on high-alert, and organisation's risk management strategies have truly been…
By Jo Causon, CEO, The Institute of Customer Service Last week’s United Nations report on the effects of climate change painted a grim picture of the future of our planet…
By Jo Causon, CEO, The Institute of Customer Service If only it were so easy to draw the pandemic to a close. Moves couple of weeks ago by Nicola Sturgeon…
Introduction to Vulnerable Customers for non-managers is a 2.5 hr, online webinar to provide a sound introduction to, and understanding of, vulnerability and how to provide service to those who…
The Assessor forum is a half-day virtual forum. It provides an opportunity for Assessors to refresh their knowledge of key aspects of assessing, share best practice and network with other…
The Qualifications Programme Manager half day virtual forum provides opportunities for networking and sharing best practice, with a focus on the quality of professional qualifications programmes and planning. Agenda …