Head to Head with Ian Cameron (UK Power Networks)
Ian Cameron, Director of Customer Service Innovation at UK Power Networks, will be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to…
Webinar: Head to Head with Dame Irene Hays (Hays Travel)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Dame Irene Hays, Owner…
Head to Head with Lesley Taylor (Cosmos Tours)
Lesley Taylor, UK Managing Director at Cosmos Tours, will be meeting with Jo Causon, The Institute's CEO, as part of our Head to Head series to discuss leadership and challenges…
Webinar: Head to Head with Pat McDonagh
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Pat McDonagh, CEO of…
Webinar: Head to Head with Andy Morris (Cirencester Friendly Society)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Andy Morris CEO of…
Webinar: Head to Head with Liz Fairburn (Department for Work and Pensions)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Liz Fairburn, Customer Experience…
Head to Head with Dame Irene Hays (Hays Travel Group)
Dame Irene Hays, Owner and Chair at Hays Travel, will be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to Head series…
Webinar: Head to Head with Phil McGilvray (TDX Group)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Phil McGilvray, Managing Director…
Webinar: Head to Head with Chris Wright (Nottingham Trams)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Chris Wright, Managing Director…
Webinar: Head to Head with Francesca Rea (New Day)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Francesca Rea, Director of…