Webinar: Head to Head with Vicki Heslop (Covéa Insurance)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. One of Jo’s guests was Vicki Heslop, Director of Customer Experience at…
Webinar: Head to Head with Mike Gauterin (BT)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Mike Gauterin, Managing Director at BT Enterprise. Listen…
Head to Head with Basil Scarsella (UK Power Networks)
Basil Scarsella, Chief Executive Officer at UK Power Networks, will be meeting with Jo Causon as part of our Head to Head series discussing leadership and challenges faced. UK Power…
Head to Head with Mike Gauterin (BT)
Mike Gauterin, Managing Director at BT Enterprise, will be in conversation with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to Head series discussing…
Webinar: Head to Head with Anna Cook (Sky)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Anna Cook, Managing Director of Service at Sky.…
Webinar: Head to Head with Paul Jenkins (Cabot)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Paul Jenkins, Managing Director for the UK at…
Head to Head with Sarah Beale (The Association of Accounting Technicians)
Sarah Beale, CEO of The Association of Accounting Technicians (AAT), will be in conversation with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to…
Webinar: Head to Head with Dr Peter Carter
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Dr Peter Carter, an independent health consultant and…
Head to Head with Paul Jenkins (Cabot)
Paul Jenkins, Managing Director for the UK at Cabot, will be in conversation with Jo Causon, CEO at The Institute of Customer Service, as part of our Head to Head series.…
Webinar: Head to Head with Alastair Brass (M&S)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Alastair Brass, Central Operations Director at Marks and…