Types of Individual Membership We offer different types of membership to suit your current professional experience, qualifications and needs. Foundation Professional (PMICS) Specialist (SMICS) Management (MMICS) Companion (CMICS) We also…
Acting as a critical friend and trusted advisor , this requires a two-way commitment in our relationship with our members. Our Principles and Promises give you an overview of what…
Transport for Greater Manchester have shared some examples of great and inspiring customer service against the odds. Here are some inspiring stories submitted to us showcasing these examples of really going above and beyond or of service being delivered differently.
Becoming a member of The Institute demonstrates your commitment to customer service improvement and excellence. Established nearly 30 years ago, we are the UK's independent professional body for customer experience…
To adapt successfully to the next Covid-19 phase, businesses need to take stock of what they have learnt over the past weeks - and provide a clear framework for what should be taken forward, and what should be discarded.
The independent professional membership body for customer service, driving business performance through service excellence
As the lockdown continues, tensions will inevitably rise - and a shift in the public mood does seem likely. Businesses should be prepared to navigate the challenges of the next few months in the face of increasing pressure from both customers and employees – and effective service will be vital to ensure they remain committed and loyal when we move past the pandemic.
We exist to improve your business performance by improving your customer experience. By working with business, the public sector and the Government, we are positioning the UK as world leaders…
Watch the inspiring story of Hampshire County Council’s transformation journey and how the improvement in service performance brought positive impact on employee engagement and business performance.
“We’re at the highest customer satisfaction at 88% - and that’s above the aspiration that we set ourselves, which was at 80%” – Carolyn Williamson, Deputy Chief Executive, Hampshire County Council