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Professional Qualifications

Professional Qualifications

Whether your goal is to upskill employees across core competencies or to build a coaching culture within your organisation, our suite of professional qualifications provides you with the tools you…

Management Qualifications

Management Qualifications

Our Customer Service Management Qualification is a popular specialised programme aimed at enhancing the skills and effectiveness of customer service managers. It provides a comprehensive blend of theory, strategy, and…

Professional Development

Professional Development

Our members engage fully in our programmes and see their careers accelerating. We have all the tools, training and expertise to hand to enable you to develop your skills, be…

Business Benchmarking

Business Benchmarking

Understanding how your customers truly perceive the services you provide can be quite challenging. Questions like what their pain points are, where your organisation excels, whether they would recommend you…

ServiceMark

ServiceMark

ServiceMark is a national standard, independently recognising an organisation’s commitment to customer service and to upholding high standards as part of a long-term embedded strategy. The ServiceMark accreditation is awarded…

Professional Standards

Professional Standards

As the UK's authority on customer service, we set and continually update the high standards that our members rely on. Our accreditations, such as ServiceMark and TrainingMark, impose strict criteria…

Standards & Accreditation

We are the authority on Customer Service in the UK and beyond and we take very seriously the need to establish and maintain the very highest standards. Organisations, individuals and…

Careers

Careers

Working at The Institute of Customer Service is more than just a job. If you join us, you’ll be an important part of a values-driven business working to put customer…

The Team, Board & Vice Presidents

The Team, Board & Vice Presidents

Our Directors form the executive leadership team responsible for the strategic direction and operational performance of The Institute.

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