Customer satisfaction with retail (non-food) sector falls, but remains high
The sector is the highest rated for customer satisfaction, but it recorded its lowest score since July 2011
Customer satisfaction with the utilities sector remains low
The sector is currently ranked twelfth out of the 13 sectors which make up the UKCSI
Transport sector remains rock bottom for customer satisfaction
A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below the UK all-sector average
British trains slower than global rivals
UK trains are well behind a number of European countries in terms of average speeds
Customer satisfaction remains high with banks and building societies sector
The sector is the third highest rated for customer satisfaction
Customer satisfaction with the telecommunications and media sector still low
Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average
Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfaction
In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon the fact that we have expanded the Index to include three new measures that give a richer picture of how organisations are performing.
Metro Bank users conned out of thousands by sophisticated scam
The bank has refused to provide full refunds, citing 'grossly negligent' customer behaviour
Customer satisfaction with the utilities sector remains low
The sector is ranked twelfth out of 13 in the latest UKCSI
No change in tourism customer satisfaction
The sector's score remains above the UK all-sector average