Customer Service NewsNatWest to axe paper statementsNovember 14, 2019The Institute of Customer Service0 CommentsCustomers will still have the option of receiving paper statements if they wish toRead more
Customer Service NewsBT back on the high street with customer service also returning to the UKOctober 17, 2019The Institute of Customer Service0 CommentsCompany to co-brand stores with EE and repatriate support centresRead more
Customer Service NewsScotRail commits to improvement planApril 11, 2019The Institute of Customer Service0 Comments£18 million plan aims to improve services for customersRead more