The economic landscape continues to present different kinds of challenges for customers and employees alike. Equipping your people with the skills and knowledge helping them handle the more challenging interactions with confidence is essential. Our Handling Challenging Customer Interactions workshop,…
The economic landscape continues to present different kinds of challenges for customers and employees alike. Equipping your people with the skills and knowledge helping them handle the more challenging interactions with confidence is essential. Our Handling Challenging Customer Interactions workshop,…
Congratulations to all those who received their A-level results yesterday, and to all those who supported our nation’s next generation through so much disruption of schooling and society in the last 2 years. In an environment where there is little…
The economic landscape continues to present different kinds of challenges for customers and employees alike. Equipping your people with the skills and knowledge helping them handle the more challenging interactions with confidence is essential. Our Handling Challenging Customer Interactions workshop,…
Another week on, and the world continues to be fraught with ongoing trust issues in Institutions and general uncertainty, with inflation running at a 30-year high. There seems to be an innumerable catalogue of challenges that we are tasked to…
April heralds a new financial year for many organisations, offering the chance to refocus and re-establish the purpose and direction of travel an organisation is set on. Let's use it to reignite the service strategy and ensure we are doing…
There are more channels through which organisations can directly communicate with customers than ever before. This provides a wealth of opportunities to make meaningful connections with customers to build relationships and drive deeper loyalty. However, the risks of getting it…
Given all that is happening in the world right now, from the escalating cost of living crisis to the recent conflict in Ukraine, we could be forgiven for feeling a little overwhelmed. This sentiment is heightened by the increased emphasis…
It may feel like we have said this time and again over the past few years, but the UK (and, indeed, the world) is facing one of the most challenging periods in our history. The escalating cost of living crisis,…
It has been interesting to observe the growth and evolution of customer service over the past decade, and none more so than the past two years. The pandemic served to highlight the true value of those working in service roles…