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As National Customer Service Week draws to a close, I hope you have all found some time to reflect with your teams on their outstanding efforts, celebrate their successes, and recognise the value that service brings to society. And hopefully,…
To conclude a successful National Customer Service Week, we held an insightful session on top tips for crafting winning awards entries Hosted by David Dagger, Director of Communications & Corporate Affairs. David was joined by Carl Bromley – Head of…
As part of our National Customer Service Week celebrations, CEO Jo Causon appeared on BBC Radio 4's You and Yours to discuss some new research showing the cost of poor service in the retail sector. Jo discusses our own UK…
I am really pleased to see the increased engagement this year with NCSW (we saw the highest levels of website traffic and social engagement to date) as business leaders and teams across the UK celebrated their service heroes and tested…
To round up a successful National Customer Service Week we have had a great session on Top Tips on writing winning Awards Entries. with David Dagger, Director of Communications & Corporate Affairs and joined by Mike Faulkner – Chair of…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Dame Irene Hays, Owner and Chair of Hays Travel. Listen to Jo and Dame…
To mark the start of National Customer Service Week and in line with Monday's topic, we held an interactive webinar where we discussed the future role of AI in enhancing customer experiences. David Dagger, Director of Communications and Corporate Affairs…
We are, as we all know, living in challenging times with what feels like a significant rise in anti-social behaviour being reported across the UK, which is manifesting itself in different ways and impacting on business, individuals and wider society…
Following last week’s Conservative Party Conference, the intense scrutiny on Liz Truss and her Government shows no sign of abating as both politicians and members of the public voice their concerns. Like the rest of the country, they face hefty…
Listen to the Institute's CEO, Jo Causon, discuss the importance of National Customer Service Week as a celebration of customer service excellence on BBC Radio Wales: