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In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Liz Fairburn, Customer Experience Director at the Department for Work and Pensions.

Listen to Jo and Liz discuss the power of digital with a human touch, resilience and positive change in leadership amongst other key topics:

See all upcoming Head to Head Interviews

The Institute of Customer Service

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