Des was appointed as the president of the Institute of Customer Service in May 2012, taking on the role to represent the Institute in promoting awareness of the importance of customer service excellence and professionalism.
Jeremy Hyams is CEO at Claims Consortium Group, a provider of property claims handling to many of the UK’s major insurers and brokers. Jeremy has been an advocate for exceptional customer service since establishing Claims Consortium in 1996.
Jonathan Preece joined GSK as Director, Global Customer and Service Management, Finance Services on 12 January 2015. Jonathan joins the Global Finance Services Leadership team and is based out of West London.
Jo is the Managing Director at Platform an experiential design company. Platform works with customers to get to the heart of their customers through engaging digital, environmental and strategic communications and experiences.