Des was appointed as the president of the Institute of Customer Service in May 2012, taking on the role to represent the Institute in promoting awareness of the importance of customer service excellence and professionalism.
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Working for United Utilities Group as Customer Services Director, Louise has held a number of senior positions at North West Water, Norweb Plc, Vertex and United Utilities.
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Julia Bloomer is Group Customer Services Director at ALcontrol Laboratories, Europe’s leading independent food and waters laboratory services provider.
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Simon Burrow works for Premier Foods as a Strategy Advisor for their Subsidiary, Knighton Foods.
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Peter joined the Water Industry in Scotland 30 years ago after graduating from Heriot Watt University as a Civil Engineer.
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Tracy Garrad is the Chief Executive Officer of HSBC Channel Islands and Isle of Man
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Alison Jones is the Brand Director of Volkswagen Passenger Cars
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Jo Marshall is an Executive Director of YPO, the largest publicly-owned buying organisation in the UK.
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Jamie is Customer Experience Director for Carillion plc responsible for designing and driving great Customer service across all their world-wide operations.
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Kelly Macfarlane is Managing Director, Customer Service and Retail at Thames Water
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Gerry is business director of BPI Recycled Products, Europe's largest recycler of polythene film as well as being the leading manufacturer of recycled products across many B2B market sectors.
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Jonathan Preece joined GSK as Director, Global Customer and Service Management, Finance Services on 12 January 2015. Jonathan joins the Global Finance Services Leadership team and is based out of West London.
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Nigel is Managing Director of Capita’s Insurance Services Division. His client base includes, Zurich, Prudential, Friends, Abbey Life, Axa and MetLife.
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Nick is Managing Director of Osborne Property Services (OPSL), part of the Osborne Group, and sits on the Group Leadership Team.
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Trafford Wilson is the Managing Director of Customer Service for BT Business
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