Des was appointed as the president of the Institute of Customer Service in May 2012, taking on the role to represent the Institute in promoting awareness of the importance of customer service excellence and professionalism.
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Working for United Utilities Group as Customer Services Director, Louise has held a number of senior positions at North West Water, Norweb Plc, Vertex and United Utilities.
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Julia Bloomer is head of Learning & Development at AESSEAL plc, a world leading specialist in the design and manufacture of mechanical seals and support systems.
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Simon Burrow works for Premier Foods as a Strategy Advisor for their Subsidiary, Knighton Foods.
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Peter joined the Water Industry in Scotland 30 years ago after graduating from Heriot Watt University as a Civil Engineer.
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Jeremy Hyams is CEO at Claims Consortium Group, a provider of property claims handling to many of the UK’s major insurers and brokers. Jeremy has been an advocate for exceptional customer service since establishing Claims Consortium in 1996.
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Alison Jones is the Brand Director of Volkswagen Passenger Cars
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A strategy, transformation, technology and digital commerce executive, with a proven track record in large global B2C and B2B companies, Sian is currently CEO at Xoserve.
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Jo Marshall is an Executive Director of YPO, the largest publicly-owned buying organisation in the UK.
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Kelly Macfarlane is Managing Director, Customer Service and Retail at Thames Water
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Nigel is Managing Director of Capita’s Insurance Services Division. His client base includes, Zurich, Prudential, Friends, Abbey Life, Axa and MetLife.
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Mark leads the Customer Contact functions as well as the Fulfilment functions for John Lewis.
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Nick is Managing Director of Osborne Property Services (OPSL), part of the Osborne Group, and sits on the Group Leadership Team.
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Trafford Wilson is the Managing Director of Customer Service for BT Business
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