Skip to content

Annual General Meeting 2021 (Virtual)

Institute members are invited to join us on 14 July 2021 for our Annual General Meeting (AGM) to feedback on our future strategy.

Our AGM will be livestreamed from Mill House, 8 Mill Street, London SE1 2BA with the meeting commencing at 10.15am.

Agenda: AGM 14 July 2021

10.15am – Welcome & introductions
10.20am – AGM and review of 2020/2021
10.55am – Looking forward: 2021/2022 business plan
11.10am – Q&A
11.15am – Meeting closed

Please vote on the 2021 resolutions online or appoint a proxy here: vote on 2021 resolutions

Please note that a maximum of two attendees per organisation may attend the AGM but only one of the organisation’s attendees may vote on the resolutions. If more than one person per organisation votes, only the first vote will be counted.

Should you have any questions, please contact us:


Downloadable documents

Download the Invite Letter

Download the formal Notice of AGM

Report and Accounts for the year ended 31 March 2021

Vote on 2021 resolutions or appoint your proxy online here – alternatively, download a printable version of the proxy form

Download AGM 2020 minutes

Watch AGM 2020 recording


Wed 14th July 2021


10:15 - 11:15

Who Can Attend

Members only




The Institute of Customer Service
The Institute of Customer Service
Back To Top