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Breakthrough Research: Governance and the Voice of the Customer


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Join us at the online, member-only launch of The Institute’s latest Breakthrough Research: Governance and the Voice of the Customer.

Corporate governance is under the spotlight as never before amidst a growing debate about the purpose of business in enabling a sustainable and successful society, ethical standards and transparency and how best to balance the needs of shareholders, customers, employees and broader society.

Our upcoming Breakthrough Research will address the following questions:

  • How the voice of the customer and organisational culture are represented in the boardroom and corporate governance
  • How corporate governance influences customer experience strategy
  • Changes in investors’ requirements for organisations to report on customer experience

The webinar will include a presentation of the research delivered by Brian Weston, The Institute’s Head of Research and Insight, and a panel discussion with Q&A hosted by Jo Causon, The Institute’s CEO. The research is sponsored by Ageas UK, UK Power Networks and The Very Group.

Register here



Tue 1st August 2023


08:30 - 10:00

Who Can Attend

Members only




The Institute of Customer Service
The Institute of Customer Service
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