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The Future of AI – Webinar with Simon Shaw, Director of Digital Care at Virgin Media O2


Artificial intelligence set. Characters using Ai technology for copyrighting, art creation and answering questions. Neural network and chat bot concept. Vector illustration.

The rapid advancements in Artificial Intelligence are revolutionising the way in which businesses interact with their customers. Join us for a thought-provoking, NCSW-exclusive webinar where we will discuss the impact of AI on customer service.

Simon Shaw, Director, Digital Care at Virgin Media O2, will be our guest speaker: with extensive experience in leveraging AI to enhance customer service, Simon will share his valuable insights and practical knowledge.

We will discuss the following topics:

  • AI and the impact on customer service:
    Discover how AI is reshaping customer service landscapes, streamlining processes and enhancing the customer experience. Our guest speaker, Simon Shaw, will illustrate real-world applications and share success stories, offering insights into how AI can transform your approach to service.
  • Challenges and ethics in the adoption of AI in a service context:
    AI adoption can bring forth a set of challenges and ethical considerations. We will dive deep into discussions on data privacy, bias, transparency, and the balance between human and AI interactions.
  • The Future of AI in service and the impact on people:
    Get a glimpse into the future as we explore the evolving landscape of AI in service. Learn about emerging trends, potential disruptions, and the evolving roles of service professionals in an AI-driven world.
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Mon 2nd October 2023


14:00 - 14:30

Who Can Attend

Open to Members & Non-Members




The Institute of Customer Service
The Institute of Customer Service
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