Quick Wins for Complaint Handling that Builds Customer Trust – Webinar (16 Oct 25)

What if your next angry customer becomes your biggest advocate? Join our free webinar, ‘Quick wins for complaint handling that builds customer trust’, a 30-minute taster session. Based on some of the key research from The Institute of Customer Services we will cover some top tips so that complaints can be an opportunity to build trust with customers. This short webinar will be presented by Rob, one The Institute’s Learning and Development Consultants, who will take you through the following themes:

• Complaints; the biggest differentiator between organisations
• The latest research from The Institute’s UK Customer Satisfaction Index
• What is most important to customers when handling complaints
• A few quick wins for effective complaint handling
• Q&A and next steps: information on how to attend the Handling Complaints Effectively workshop in full

Questions may be posted in the chat during the webinar, with an opportunity for further questions and answers towards the end of the webinar depending on time.