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Introduction to Vulnerable Customers for Non-Managers (14 Oct)

Introduction to Vulnerable Customers for non-managers is a 2.5 hr, online webinar to provide a sound introduction to, and understanding of, vulnerability and how to provide service to those who are identified as vulnerable.

Who is it for?
This is a members-only event and is suitable for those who deliver service to vulnerable customers.

Webinar format
This interactive webinar includes group discussion and case study reviews, providing an opportunity to explore and share best practice on delivering to vulnerable customers as an integral part of your organisation’s service provision.

Learning outcomes
The introduction to Vulnerable Customers webinar for non-managers will cover the following;
• Understanding the definition(s) of vulnerable customers for your internal and external customers.
• Understanding how and why customers may become vulnerable.
• Knowing who your vulnerable customers are.
• Understanding the causes of vulnerability.
• Recognising the skills required to support vulnerable customers in practice and manging the impact dealing with vulnerability has on you.

This session will run with a minimum of 8 participants and a maximum of 12.

If you have teams of 12 or more, we can run the session for your organisation in groups of 10 to 12 people.

Facilitated by The Institute’s Academy and based on our latest research and best practice.

Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person, subject to your prior notification.


Thu 14th October 2021


09:30 - 13:00

Virtual Event

Who Can Attend

TAN and DR Members only


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