Thank you to everyone who shared their NCSW activities and interactions with us throughout the week. We thoroughly enjoyed seeing your efforts shared on social media and how you celebrated throughout the week in your organisations.
Below are some of our highlights from LinkedIn and Twitter: we are sorry if you have not been featured – we had too many to include all of them! You can follow the #NCSW2022 hashtag on Twitter and LinkedIn for more posts!
We hope you enjoyed the week and we look forward to seeing you in 2023!
Listen to our CEO, Jo Causon, discuss this year’s National Customer Service Week on BBC Radio Wales:
We started National Customer Service Week 2022 by discussing the human-tech interface. Watch our latest Breakthrough Research webinar launch (“A Connected World?), which examines the role of technology in shaping the future of customer experience. We review the technologies and applications which will be most important for customer experience, and how best to achieve an optimal blend of human and technology-based experiences.
Following requests and suggestions from our members, our Academy has launched a series of training modules and workshops designed to help your organisation deal with challenging customer interactions and customer vulnerability with confidence.
To round off the week we held a Twitter competition asking you and your colleagues to vote for your organisation’s Customer Service Heroes.
In celebration of National Customer Service Week, we asked you to share your winners with an example of their achievements using the hashtag #cshero on Friday.
Selecting a winner out of the numerous entries received was not an easy task. We loved seeing all of your customer service heroes in action, and the winner is… Jemma Crothers from Cirencester Friendly Society! ? Congratulations and well done! ?
Our teams have been celebrating Customer Service Week in the office #NCSW #NationalCustomerServiceWeek— Fairhive (@hellofairhive) October 6, 2022
We've been sharing how our teams can harness the latest technologies to support our residents, including My HomeHub and Localz, our 'Operative on the Way' system. pic.twitter.com/h2WPnlFiZR
The final #NCSW2022 theme is Customer Service Recognition Day.— North Star (@NorthStarHG) October 7, 2022
Our score of 83.6/100 in our second ICS Business Benchmarking Survey beats our previous score of 82.9 AND is well above the industry average of 78.4!https://t.co/NKFJQlQCgs #tech pic.twitter.com/KInlMcrEy9
Liz, our new Community Engagement Officer, has been out with Martin, our Metering Manager, to see how our field teams approach #respectful #CustomerService #NCSW— Bristol Water (@BristolWater) October 5, 2022
She learnt how to fit a meter. I'm sure she'll soon discover life's #CheaperwithaMeter!https://t.co/oYyZ1ejMSI pic.twitter.com/e8WMEnZBXi
It's #NationalCustomerServiceWeek, and we are celebrating our Customer Service team!— NIE Networks (@NIElectricity) October 3, 2022
Say hello to Natasha Russell, our new Contact Centre Assistant Team Leader.
Congratulations on your new role Natasha.@instituteofcs #NCSW2022 #NCSW #customerservice #MeetTheTeam pic.twitter.com/0QnZLLxOmy
As part of NCSW today is Service with Respect Day.— ABa Quality (@ABaQuality) October 4, 2022
We welcome the change in law that provides greater protection for customer-facing workers.
Big thanks and well done to all @instituteofcs for tirelessly campaigning and raising awareness ❤️📢🛒https://t.co/lua8lJUxTQ pic.twitter.com/evHijWGbHq