25 years after the UK's Corporate Governance Code was introduced there is no doubt it has had a positive effect. But there is more that can be done. Here, Jo Causon, outlines what that may be to build customer trust and improve customer satisfaction.
What impact will artificial intelligence and robotics have on the customer experience? Is it a force for good?
Institute of Customer Service response to the Department for Business, Energy & Industrial Strategy's Green Paper on Corporate Governance Reform
For the second year running, Amazon is the organisation with the highest levels of customer satisfaction in the country, according to the latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service.
Tesco is today revealed as the most improved UK supermarket, with the company's upsurge in financial fortunes driven by a rise in customer satisfaction.
Institute of Customer Service response to Competition and Markets Authority consultation on The Retail Banking Market Investigation Order 2017
The latest UKCSI gives the UK's automotive industry an overall customer satisfaction rating of 78.9 out of 100, 0.6 points higher than its July 2015 score.
A recent meeting of the All Party Parliamentary Group on Customer Service concluded outcome based regulation is the way forward
SSP's global head of customer service, Tracie Ward, discusses the ongoing transformation it takes to serve customers whose business models change daily
Institute of Customer Service response to Department of Business, Innovation and Skills consultation on Tipping, Gratuities, Cover and Service Charges